Terms and Conditions

Last updated: July 1st 2020

At Ballstad you can shop safely and easily. We offer 14 days full return policy, free shipping and fast delivery.

Orders

All prices on our website include VAT and other taxes. Prices are in Norwegian kroner. When you shop on this website, the terms of purchase apply for the delivery of goods to consumers in Norway.

To shop at ballstad.no, you must be at least 18 years old.

Order Confirmations

You will automatically receive an order confirmation after the order has been processed. If you do not receive this, check your spam filter. If you need a copy of the order confirmation, send an e-mail to: info@ballstad.de

Payment and goods delivery

Secure and reliable payment can be made with Visa and MasterCard or by invoice. When paying by credit card, we use Stripe and Paypal, which offer the security standard “PCI DSS”.

The purchase will be charged to your card and a confirmation of this will be sent from Stripe or Paypal.

Shipping costs and delivery

Shipping costs are always included in all purchases

Subscription

An ongoing subscription is automatically renewed every month.

You must choose a card payment or tip for us to be able to deduct the agreed amount automatically each month. This applies until you change or end this service.

If you want to change the delivery interval, the number, pause the subscription or make other changes, it is easy to do via the website or customer service on telephone +49 89 12085623.

If you wish to cancel your subscription, you can do so at any time. You can do this here: https: //www.ballstadomega3.no/min-konto/XXXXXXXXXX/ Ballstad has no lock-in period or cancellation fee.

However, this does not apply when the goods have already been sent from us. The change deadline can be shown on the invoice. After the expiration of the deadline for change, you undertake to receive and pay for the delivery. We recommend that you contact customer service before returning an item.

To subscribe or buy products from us, you must be 18 years old.

Right of withdrawal

In accordance with applicable law, you have the right to cancel the purchase without any special reason within 14 days of receiving the goods. Upon return, the goods must be returned to us in unbroken and undamaged condition. When you return an item, you as a customer are responsible for any damage that occurs during transport. The right of withdrawal will lapse if you use the item in a way that obviously reduces the item’s selling price significantly. It is not possible to cancel the purchase of food where the packaging is opened, including omega-3 fish oil, multivitamins and dietary supplements, see the Consumer Contracts XXXXXXXXXXXXXXXXXXXXXXXXX

If you regret the purchase, the items must be sent to:

Ballstad Deutschland GmbH

Haimhauserstr. 1

80802 München

Personal information

Ballstad AS is responsible for the processing of the personal information you as a customer give us in connection with the purchase. We process your personal information for the following purposes:

Delivery of agreed services / goods / services when we have a contractual relationship

Manage our customer index as part of our legitimate interest in maintaining our business

Individual marketing when we have your consent

We may disclose your information to our third party service providers to provide services such as web hosting, data analytics, information technology and related infrastructure delivery, customer service, email delivery, auditing and other services.

We retain your personal information for as long as is necessary or permitted for the purpose / purposes for which it was collected as described above. The criteria used to determine our retention periods include: (i) the period of time we have an ongoing relationship with you, (ii) whether there is a legal obligation to which we are subject, or (iii) whether storage is advisable in connection with our legal position (eg in the enforcement of terms of purchase, applicable articles of association, procedure or investigations by supervisory authorities).

You have the right to access the collected information, as well as correct, update, limit or delete personal information that you have provided to us. If you want to access the information or you want to be removed from our register, the easiest way is to call or write to us.

In the event that you report one or more side effects to us, we will ask for your consent to process your personal data (name, contact information, gender, date of birth, product information and side effect information). We want to make this information available so that we can contact you for any follow-up. If you give your consent, we will ensure that your information remains anonymous and cannot be traced to you. Ballstad will use data processors in connection with the processing of adverse reaction information. If it is decided to use processors established in countries outside the EU / EEA (eg the USA), Ballstad will ensure that the transfer of your personal data is carried out in accordance with the requirements that follow current laws on the handling of personal data. The information is deleted when required by law after the product has been discontinued and withdrawn from the market or earlier if you withdraw your consent. If you do not give your consent, we will anonymize the information so that it can no longer be traced to you.

When you create an account with us, you must provide us with information that is accurate, complete and current at all times. Failure to do so constitutes a breach of the Terms, which may result in the immediate termination of your account on our service.
You are responsible for maintaining the password you use to access the Service and for activities or actions under your password, whether your password is with our service or a third-party service.
You agree not to divulge your password to any third party. You must notify us immediately after becoming aware of a breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or which is not legally available for use, a name or trademark that is subject to any rights of another person or entity than you without proper authorization, or a name that is otherwise offensive, vulgar or obscene.

If you have questions about the personal information related to you or want to exercise your right to demand insight, corrections or deletion, etc. please contact us at: +49 89 12085623 or via e-mail: info@ballstad.de

If you wish to complain about the processing of your personal data, you can submit a complaint to the German Data Protection Authority.

Intellectual property

The service and its original content, functions and functionality are and will remain the exclusive property of Ballstad AS and its licensors. The service is protected by copyright, trademark and other laws in both Norway and abroad. Our trademarks and product designs may not be used in connection with any product or service without the prior written consent of Ballstad AS

The right to all images on the website belongs either to Ballstad AS or is used by us with permission from a third party. You may not use these images, and using them without permission may violate applicable law, such as copyright, trademark or misuse of personal information.

The communication and material, which you send to or post on the website via e-mail or in another way, e.g. data, questions, comments, suggestions and the like, will be treated as non-confidential and by sending or posting such communication or material, you waive – to the extent permitted by law – the copyright of the communication or material. We have the right to freely use such material or such communication for any purpose, e.g. making examples, disseminating, publishing or posting on other websites. In addition, we have the right – freely and regardless of purpose – to use ideas, concepts, know-how and technology, which may be part of the communication or the material you send to, or post on the website, e.g. in connection with the development, manufacture and marketing of products.

Limitation of liability

Ballstad Deutschland GmbH nor board members, employees, partners, agents, suppliers or affiliates, shall under any circumstances be liable for indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, as a result of (i) your access to or use of or inability to access or use the Service; (ii) any behavior or content of any third party on the Service; (iii) content obtained from the Service; and (iv) unauthorized access, use or alteration of your transfers or content, whether based on warranty, contract, compensation (including negligence) or other legal theory, whether we have been informed of the possibility of such damage, and even if an agent described herein proves to have failed in its essential purpose.

Disclaimer

Your use of the Service is at your own risk. The service is provided on an “as is” and “as available” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, non-infringement or performance process.


Ballstad Deutschland GmbH’s subsidiaries, affiliates and licensors do not warrant that a) the Service will operate uninterrupted, secure or available at any particular time or place; b) any errors or omissions will be corrected; c) the service is free of viruses or other harmful components; or d) the results of using the service meet your requirements.

We take all reasonable precautions to ensure that the Website contains accurate and up-to-date information. Because the flow of information is constantly changing, we can not guarantee that the information on the website is correct. We do not take responsibility for the reliability, accuracy, validity, up-to-date, usable and complete information.

We point out that the website may also contain long-term information that may be subject to uncertainty, eg the uncertainty described in our internal reports, annual reports, etc.

The content of the website is for informational purposes only. The information must in no way replace competent, professional advice or medical treatment. The content of the website is in no way suitable for making diagnoses or determining treatment.

All users of the website are encouraged to consult a doctor if they have symptoms that coincide with the symptoms that may be mentioned on the website.

We or other contributors to the Website may not be held liable – directly or indirectly – for any damages or losses that may result from the use or misuse of information on the Website, or are provided in documents on the Website or other information that may be available her.

The above disclaimer also includes damage to your PC / network or viruses that may infect your PC / network. We do not guarantee that the files that can be downloaded from the website are free of viruses, so-called worms, Trojan horses or other codes that have infectious or destructive effects.
You undertake not to hold us, our representatives, agents, suppliers and other types of business partners liable for losses, expenses, damages and costs, including reasonable expenses for legal representation, which arise as a result of your violation of these terms or based on your behavior related to your use of the Website.

E-mail

If you have provided your e-mail address to us, you will only receive e-mails from us, if you have specifically chosen this. On the website where you can register for an e-mail subscription (or other service), you let us know that you would like to receive e-mails by ticking a separate field. If you do not check, you will not receive any emails. Should you later decide that you no longer want to keep one of your e-mail subscriptions, use the link to unsubscribe from e-mail subscriptions, which is included in every single e-mail.

Choice of law and venue

German law, with the exception of the content of the law on conflict resolution, shall be used for your use of the website. Any dispute about this policy and the use of the website that cannot be resolved by the parties must be brought before the German courts.

Changes

Ballstad Deutschland GmbH has the right to make changes to this document at any time. You should therefore regularly visit this page to check for changes. You can check this by looking at the date at the top of the page. By continuing to use / visit the website, you accept these changes.